Managed IT Support is basically IT services any corporate entity without an in-house IT department can outsource.
Forbes defined it better in this article in great depth. It is further interesting to note that even some fortune 500 companies have some of the IT services outsourced to another Managed Service Provider (MSP).
Information Technology (IT) has been at the core of support systems in just about any modern organization in the twenty-first century. It supports communication, productivity, training, etc. to name a few.
It is fair to say that IT drives our organizations today to meet all their goals – profit being one of the main ones. If wisely invested in, IT can leverage so many aspects of an organization.
Being a crucial part, organizations have at times invested a lot on in-house IT resources. Whilst a better manageable model, many organizations around the globe had already moved on to Managed IT Support providers, or Managed Service Providers (MSP) for short.
It is a much more cost effective model to outsource the roles of IT service provisions and support to entities outside of an organization. The operating cost of resourcing an in-house IT staff or department is a costly exercise that can be wavered by engaging an MSP at a more reduced cost when it comes to the budget allocated to for IT related expenses.
Essentially, an MSP takes on the role of in-house IT support resources (especially staff) from an organization, allowing it to focus more on its core business functions.
This is the future of IT support services in the modern age – Managed Service Providers.